SHIPPING

SciFiGeeks.com gladly offers standard (United States Postal Service) First Class shipping on all domestic (USA Only Orders).

PATCHES ship for FREE only to our customers within the USA. International orders and all other items will be charged a standard shipping fee based on the size/weight of the item and the appropriate handling for each item (i.e. bubble wrap for breakable items, larger boxes for oversized items, etc...)  SHIPPING RATES ARE DISPLAYED ON THE BOTTOM OF EACH PRODUCT PAGE. Please see the product detail page of the item you wish to purchase to see shipping costs.

Standard shipping time is normally 2-4 weeks. (You should allow for this shipping time when placing an order for a special event, party or convention.)  Convention Season (July - September) and Halloween are our busiest times of the year. Please allow for additional shipping times during the busy seasons.

From time-to-time, we will post special shipping notices on our homepage, alerting customers of delays in order processing or shipping. Please check our homepage prior to submitting your order.

Most international orders will ship USPS, as well. We will contact you should your order be large enough to require additional international shipping.

We don't charge nor do we have any control on import duties and taxes - that is up for the government of the the country where the order is being shipped.  It is against the law to mark the order as a "gift" or "sample" or for anything else then for what it really is - merchandise.  It is up to you to be ready to pay import duties and taxes if you are outside of the United States.  We will not accept returns or issue refunds on products that the buyer has refused to pay import taxes.

Rush orders are not available. If Express Shipping is an option for your order, it will be displayed during checkout. If it is not available, it will not be displayed during checkout.

SciFiGeeks.com cannot guarantee delivery on our orders dispatched without an Express Shipping option. If your order qualifies for Express Shipping, you will be given that option upon checkout. Unfortunately, we are at the mercy of local customs offices for international orders.

RETURNS

We're so sure that you'll be completely satisfied with your order that we offer a 100% money back quality guarantee on our pins and patches!

If you're not satisfied with your patch(es) or pin(s), simply return them to us within three days of receipt and we'll refund your original purchase price (not including shipping).

DUE TO THE HIGH AMOUNT OF FRAUD DURING THE HALLOWEEN SEASON, NO RETURNS WILL BE ACCEPTED FROM OCTOBER 15 - NOVEMBER 15 FOR ANY REASON!

Returns of patches and pins must be in original condition, not sewn, glued, taped, stapled, folded or altered in any way.  If you claim to have received the incorrect product and reside in an area of high-risk for fraud, we may ask you to photograph or scan the incorrect product and email us a photo for proof.  We are more than happy to work with you to make sure you're happy, but please understand that fraud is a very serious problem for us, especially with international customers.

Please note that the items pictured may vary slightly from the photo. Our manufacturers make minor changes to their costumes and accessories from time to time. In most cases; however, the picture is accurate. If you spot an inaccuracy with a product, please let us know.

ALL OTHER ITEMS ARE SOLD IN "AS IS" CONDITION. Due to the nature of some of these collectibles, we may not be able to offer you a replacement product. Communicate your concerns with us about your return and we will work with you to the best of our abilities.

ALL RETURNS MUST BE ACCOMPANIED BY A RETURN AUTHORIZATION LETTER! We WILL NOT accept any returns not accompanied by a Return Authorization Letter. So, how do you get one of these letters? Simple! Just ask!

If you're not happy, just contact us and request a Return Authorization Letter. We'll e-mail you a letter you can print out and send back in with your return.

Once we receive your return with your Return Authorization Letter and inspect the returned product, we will issue you a refund equal to your original purchase price.